Guest Blogger

Read our House Rules before commenting on a blog post.

Your rights when travelling by ferry

The following is a guest blog by the Consumer Council for Northern Ireland. The information applies to the whole of the UK.

Many of us may be spring cleaning the caravan and planning for our forthcoming summer holidays, but it also important to brush up on your passenger rights if planning on travelling by ferry this summer. Scott Kennerley from the Consumer Council for Northern Ireland explains what your entitlements are in instances of ferry delays or cancellations.

Delays and Cancellations
If a service is expected to be cancelled or delayed for more than 90 minutes beyond its scheduled departure time, the ferry operator must provide free snacks, meals and refreshments where available or can reasonably be supplied. You should also be offered a choice between an alternative sailing at the earliest opportunity or a full refund.

If you are delayed overnight the ferry company must provide accommodation free of charge where it is possible for up to a maximum of three nights. Accommodation does not have to be provided if the cause of the cancellation or delay is caused by severe weather conditions.
Provided a delay was not caused by weather conditions or other extraordinary circumstances you are entitled to compensation depending on the duration of the delay, the length of your scheduled journey and the type of ticket you are travelling on.

Passengers with a Disability or Reduced Mobility
Ferry companies and terminal operators must provide assistance to passengers with a disability or reduced mobility at all stages of the journey, from your arrival at the terminal until you leave your destination port. You may have reduced mobility due to a disability or other factors such as a recent operation, age related condition or temporary injury like a broken leg.
If you require assistance you should inform the ferry company or terminal operator at least 48 hours in advance. This is to ensure any equipment or staff can be ready for your arrival. If you do not provide the notice the companies are required to make all reasonable efforts to assist.

Complaints
Complaints should be made to the ferry operator within two months from the date of the disruption. The company must respond within one month from receiving the complaint, explaining whether it has been accepted, rejected or is still being considered. You should receive a final reply no later than two months after receipt of the complaint.

Contact details
If you are unsatisfied with the response you can contact the relevant complaint-handling body who can investigate the complaint on your behalf:

Northern Ireland
Consumer Council for Northern Ireland
E-mail: complaints@consumercouncil.org.uk
Telephone: 0800 121 6022, Text phone: 028 9067 2488

England and Wales ferry passengers (excluding services covered by Transport for London)
ABTA Ltd
Email: consumer.affairs@abta.co.uk
Telephone: 0203 117 0599

For services covered by Transport for London
London Travel Watch
E-mail: enquiries@londontravelwatch.org.uk

Scotland
Transport for Scotland (Scottish Government)
E-mail: MPRAppeals@transportscotland.gov.uk

For England and Wales cruise passengers (excluding services covered by Transport for London)
CLIA UK and Ireland
E-mail: passengerrights@cruising.org
Telephone: 020 7323 7466 and Fax: 0207 636 9206

Read & comment
Guest Blogger avatar Posted by
Guest Blogger
X

Guest Blogger

Guest Blogger avatar

This is a guest blog entry. All views are that of the author and not necessarily shared by the Club. Mention of any product or service on the blog does not constitute endorsement by the Club. All blog posts are moderated before going live.

Read other posts by Guest Blogger

How to restore a garment's waterproofing

Nikwax shares some tips on rewaterproofing your well-used kit

Nikwax shares some tips on rewaterproofing your well-used kit

This is a guest blog by Nikwax. Nikwax offers a range of technical aftercare products for waterproofing a variety of garments.

You may notice that after a certain amount of wear your waterproof no longer provides an adequate barrier against water. Have you noticed that instead of beading, water appears to soak into the fabric?

If this 'wetting out' occurs you will more than likely find you're feeling cold and clammy fairly quickly. The reason for this is the soaked-in water is actually blocking sweat-vapour from escaping, creating condensation and causing you to be wet from the inside.

Read & comment
Guest Blogger avatar Posted by
Guest Blogger
X

Guest Blogger

Guest Blogger avatar

This is a guest blog entry. All views are that of the author and not necessarily shared by the Club. Mention of any product or service on the blog does not constitute endorsement by the Club. All blog posts are moderated before going live.

Read other posts by Guest Blogger

10 unmissable seaside towns in the South West of England

Bournemouth beach is one of the most popular locations in the South West

Bournemouth beach is one of the most popular locations in the South West

This is a guest blog provided by Campsites UK

When it comes to the South its western seaside resorts attract a stream of tourism to rival others in the country. With quaint architecture, quintessentially British seaside entertainment and lovely views, no wonder the Campsites UK survey of 7,420 people chose these South Western seaside towns as their top ten in the region.

St ives
St Ives, Cornwall
People’s favourite seaside resort in the South West of England is unsurprisingly St Ives Bay. With an eclectic range of offerings for the eager tourist, you won’t find yourself lost for things to do. Not only is St Ives a cultural centre of art and galleries, it also plays host to a variety of water sports and the thrilling activity of coasteering. Alternatively, if clambering over rocks in a wetsuit isn’t your thing then there is always the picturesque scenery of St Ives Bay to watch the world go by.
Nearest Club Site: Sennen Cove

Newquay, Cornwall
Newquay is a perfect place to kick back and relax on clean sandy beaches. Surfing beaches also serve up a fairly consistent swell for fans of the sport or those keen to try. On the other side of things Newquay’s lively night-time atmosphere infiltrates the bars and restaurants of the town and this catches on fast enough. If family time is the main agenda then the zoo, theme park and crazy golf are all in close reach. We challenge you not to enjoy your scenic visit or be tempted by all it has to offer.
Nearest Club Site: Tregurrian

Weymouth, Dorset
Nestled on the Dorset coast Weymouth is a little gem of a town and retains many features of a traditional British seaside resort. Where else would be best to watch a nostalgic display of Punch and Judy with the kids or take a donkey ride along the beach? Weymouth is pure family fun without feeling dated. The area boasts a range of sports and the marina and shopping complex merge modern architecture with the attractive Georgian houses that line the coast. The old and new exist in perfect harmony, which is one thing that makes Weymouth such a high flyer on people’s list.
Nearest Club Site: Moreton

Bournemouth beach is one of the most popular locations in the South West
Bournemouth, Dorset
If beautiful views and sandy beaches that stretch on for a good seven miles sounds like your cup of tea then Bournemouth is your place. The resort is home to some of the prettiest views on the South coast of England and unsurprisingly neighbours fellow-nominee Weymouth. Of all the things to see, Hengistbury Head ranks highly on the list of places to head for. Whether you love sunbathing, walking, cycling or photographing the charming beach huts, visiting Bournemouth is a must.
Nearest Club Sites: Verwood, New Forest, Corfe Castle

Torquay, Devon
Better known as the British Riviera, the resort of Torquay retains its Victorian influences while showing off a foreign charm (hence the name). Indeed there’s no need to hop on a flight to France for this little beauty, the palm trees, yachts and pavement restaurants are enough to impress you in the comfort of your own Isle. Along the massive 22 miles of coast you’ll find 19 beaches and coves to explore. At night there is a similarly wide range of bars and restaurants to continue the holiday-abroad vibe. The resort is top quality all-round and a sure way to enjoy a well-deserved break.
Nearest Club Sites: Dartmouth, California Cross

Padstow
Padstow, Cornwall
This quaint resort is a perfect way to spend your holiday regardless of age. Karting, golf, cycling and fishing are all hobbies catered to in the Cornish fishing port. If you’re not a fan of fishing why not try your hand at crabbing, a fun and cheap alternative perfectly suited to the harbour. For food-lovers there is also a selection of top quality restaurants that use fresh and local ingredients. Like most Cornwall locations there are of course some wonderful walks – arguably the best way to take it all in.
Nearest Club Site: Tregurrian

Lyme Regis, Dorset
The ‘Pearl of Dorset’ as it is also known boasts one of the best places to collect fossils in the UK and sees many descend on its shores for the Jurassic Coast. There you’ll find a number of shops, museums and trips catering to hunters of the historic remains. Other attractions include the Town Mill, churches and art deco Regent Cinema, which are all worth a visit.
Nearest Club Site: Charmouth

Looe
Looe, Cornwall
Another jewel offered by Cornwall is the seaside town of Looe. The rock pools and sunken wrecks along the coast provide the perfect environment for willing explorers. Get closer to nature by snorkelling for sealife or take a glass-bottom boat ride for the chance to spot a seal or dolphin. Alternatively the harbour provides a scenic backdrop for passing the day away or taking some gorgeous photos.
Nearest Club Sites: Veryan, Tavistock

Swanage, Dorset
Dorset does it yet again with this adorable town. Not only are the views magnificent, the area is also home to the Swanage Railway, one of the UK’s most popular heritage railways. Ride one of the steam trains in operation every day during April to October or take a stroll around sites like Corfe Castle for a cultural day out. Otherwise why not opt for afternoon tea in one of the cosy tea rooms or enjoy the blues, jazz and folk weekends the town has to offer?
Nearest Club Site: Corfe Castle

Weston-super-Mare, Somerset
Lastly we have the Somerset resort, parts of which recently underwent a major refurbishment. In the 19th century the small town became a bustling seaside location for the Victorians. Now the Grand Pier hosts a selection of top quality rides to attract tourists to the pretty destination. The promenade provides great views of the Bristol Channel, although the Wheel of Weston acts is arguably a better way to see the amazing scenes below. The pier has since been rebuilt following a fire in 2008.
Nearest Club Site: Weston-super-Mare


Read & comment
Guest Blogger avatar Posted by
Guest Blogger
X

Guest Blogger

Guest Blogger avatar

This is a guest blog entry. All views are that of the author and not necessarily shared by the Club. Mention of any product or service on the blog does not constitute endorsement by the Club. All blog posts are moderated before going live.

Read other posts by Guest Blogger