Frequently asked questions
Welcome to The Camping and Caravanning Club Frequently Asked Questions (FAQ) Service.
If you need an answer from the Club there are several ways to find it.
Use our search options on the right to find an answer to your question.
If your question is technical please visit our Tech Talk Q&A section in the online magazine or for further reading visit our Help and Advice section where you will find a range of Data Sheets.
If you cannot find the answer to your question within this area, you can use our online enquiry form.
You will see a My account button at the top of every page of the Club website. To see what is available in the Members' Area click the Members' Area tab listing what can be found in there.
Once logged in your name will appear on the top left hand side with a Logoff button located alongside it for when you wish to leave the Members' Area.
You can browse for a campsite and check availability without logging in, you will be asked to Login once you are happy to go ahead and confirm a booking.
Once logged in your name will appear on the top left hand side of the website with a Logoff button located alongside it. When you wish to leave the Members' Area simply click Logoff and this will end your session.
If you leave your computer or close your browser window whilst logged in your session will automatically end after 30 minutes.
You can save the details of any website so that you do not have to remember or search for the address next time you want to visit it.
To do this click on Favorites > Add to Favorites on the top menu bar, this will add the Club website to your favourites list. In order to save the Home page you may wish to click Home before selecting Favourites.
When you want to revisit the website click Favorites and select the Club website from the list.
You can change the name of any website on your Favourites list and also organise your Favourites into folders to make them easier to find.
We offer an online search and book functionality. This allows you to search for Club Sites, Camping in the Forest Sites, Certificated and Listed Sites and to book Club and Camping in the Forest Sites.
To use you can either click on a region on the map, or enter the site name, area or postcode into the search box and click Search.You can then filter sites by a range of criteria, including various facilities.
You can also create a shortlist of sites by clicking the 'Add to shortlist' button.
Usually if we publish a website address in the magazine we publish it in full e.g. campingandcaravanningclub.co.uk/competitions. This means that you do not have to search for the page and can go straight to the page you want. Therefore firstly check if there is a direct website address and type that into your internet address bar in full, if there is a full stop on the end of the website address leave it out.
Alternatively you can always use our Search button on the top right hand side of the website where you will see 'Enter keyword'.
You can use all the main browsers for the Club website, including:
Additionally you can browse the website using your phone or tablet device. However at present there are some issues using our payment system with tablets and phones.
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