Frequently asked questions
Welcome to The Camping and Caravanning Club Frequently Asked Questions (FAQ) Service.
If you need an answer from the Club there are several ways to find it.
Use our search options on the right to find an answer to your question.
If your question is technical please visit our Tech Talk Q&A section in the online magazine or for further reading visit our Help and Advice section where you will find a range of Data Sheets.
If you cannot find the answer to your question within this area, you can use our online enquiry form.
To Login and use the Members' Area you need to have an email address. Additionally this email address needs to be on your membership record for you to initially Register for the Members' Area. To Login you need email address and password.
There are many ways of setting up a free email address, such as with Google, Yahoo or Hotmail amongst many others.
Find out more about registering an email address with the Club.
Yes, you can opt-out of receiving emails but so long as your email address remains on your membership record you can still access the Members' Area.
You will see your name in the top left hand side of the page, with Logoff button beside it.
Any website pages which are only available to members will have a button “For Members” appearing on the top right hand side of the page.
You can still navigate around the site but if you are logged in there is going to be additional content you will be able to see which non-members will not.
You will see a My account button at the top of every page of the Club website. To see what is available in the Members' Area click the Members' Area tab listing what can be found in there.
Once logged in your name will appear on the top left hand side with a Logoff button located alongside it for when you wish to leave the Members' Area.
You can browse for a campsite and check availability without logging in, you will be asked to Login once you are happy to go ahead and confirm a booking.
Once logged in your name will appear on the top left hand side of the website with a Logoff button located alongside it. When you wish to leave the Members' Area simply click Logoff and this will end your session.
If you leave your computer or close your browser window whilst logged in your session will automatically end after 30 minutes.
This page will give you more information about what to do if you don't presently have an email address registered with the Club. You will need one in order to Login to the Club website.
Your password should be emailed immediately. If you have not received it within three hours then check your spam or bulk folder in case it has been directed there.
You will then need to add the Club email address as a Safe Sender so your email provider does not reject our email. The address you will need to add is Member at campingandcaravanningclub.co.uk. You will then need to complete the Forgotten Password request again.
Yes, we use SSL technology to ensure that personal details are completely protected. When viewing any of your personal information you will notice the website address is https:// and also the padlock will be shown as with all secure websites. You can check the validity of our security certificate by clicking the padlock.
A password is required for future visits to the Members' Area, along with email address. You will be asked to create a password when you initially register for the Members' Area. It should be a minimum of eight characters and consist of both numbers and letters. The password will be required each time you login in future.
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