Frequently asked questions
Welcome to The Camping and Caravanning Club Frequently Asked Questions (FAQ) Service.
If you need an answer from the Club there are several ways to find it.
Use our search options on the right to find an answer to your question.
If your question is technical please visit our Tech Talk Q&A section in the online magazine or for further reading visit our Help and Advice section where you will find a range of Data Sheets.
If you cannot find the answer to your question within this area, you can use our online enquiry form.
- Found 12 faqs. Displaying 1 to 10
To Login and use the Members' Area you need to have an email address. Additionally this email address needs to be on your membership record for you to initially Register for the Members' Area. To Login you need email address and password.
There are many ways of setting up a free email address, such as with Google, Yahoo or Hotmail amongst many others.
Find out more about registering an email address with the Club.
Yes, you can opt-out of receiving emails but so long as your email address remains on your membership record you can still access the Members' Area.
You will see your name in the top left hand side of the page, with Logoff button beside it.
Any website pages which are only available to members will have a button “For Members” appearing on the top right hand side of the page.
You can still navigate around the site but if you are logged in there is going to be additional content you will be able to see which non-members will not.
You will see a My account button at the top of every page of the Club website. To see what is available in the Members' Area click the Members' Area tab listing what can be found in there.
Once logged in your name will appear on the top left hand side with a Logoff button located alongside it for when you wish to leave the Members' Area.
You can browse for a campsite and check availability without logging in, you will be asked to Login once you are happy to go ahead and confirm a booking.
Once logged in your name will appear on the top left hand side of the website with a Logoff button located alongside it. When you wish to leave the Members' Area simply click Logoff and this will end your session.
If you leave your computer or close your browser window whilst logged in your session will automatically end after 30 minutes.
Our system checks your membership record and if either membership number or email address are not recognised, or if you do not have a password on your membership record we will be unable to send you your password. If any of these possibilities is the case you will need to telephone Membership on the number on our Contact Us page quoting the reference given in the error message.
This page will give you more information about what to do if you don't presently have an email address registered with the Club. You will need one in order to Login to the Club website.
This is normally due to your internet browser security settings being too high. Please check and make sure that you have enabled cookies. Another possible reason for this is that you are using a web-filtering proxy security software product. Please disable this software and try again to see if it is this that is causing the problem.
Your password should be emailed immediately. If you have not received it within three hours then check your spam or bulk folder in case it has been directed there.
You will then need to add the Club email address as a Safe Sender so your email provider does not reject our email. The address you will need to add is Member at campingandcaravanningclub.co.uk. You will then need to complete the Forgotten Password request again.
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