Frequently asked questions
If you need an answer from the Club there are several ways to find it.
Use our search to find an answer to your question.
If your question is technical we would recommend you visit our Help and Advice section where you will find a range of Data Sheets.
If you cannot find the answer to your question within this area, you can use our online enquiry form.
- Found 22 faqs. Displaying 11 to 20
The Club has to make a charge to cover the cost of postage and the publication. Please telephone the Membership Department on 0845 130 7632 for the price and to purchase a replacement copy.
Complete the online enquiry form on the Contact Us page. Choose My Membership as your subject and advise us you would like to cancel your membership.
Alternatively telephone the Membership Department on 0845 130 7632.
Login with your current Email Address and Password and then click Amend details. Here you can update any of your personal details, including your email address. In future you can then use your new email address to Login.
Use the online enquiry form found on the Contact Us page. Please select My Membership as your subject.
To find your membership number and contact you with it we will need your full name, house name/number and postcode.
Age Concession can only be applied for at a UK Club Site where you can present proof of age, i.e. driving license or passport.
You are only able to update your payment details when you renew your membership. "Amend my Details" is simply to advise us of new contact details for you, perhaps if you have moved house so we can ensure we send your magazine and other items to the correct address.
Again, as joining Special Interest Sections has financial implications to your membership, we are only able to make these sorts of changes or additions online at the time of joining or renewing. If you wish to join a Special Interest Section before your renewal date, please telephone the Membership Department on 0845 130 7632 between 8.00am to 4.45pm, Monday to Friday (10.00am to 4.45pm on Wednesday).
Using the postcode means that the majority of mail can go through the automated sorting machines allowing it to be sorted quickly and accurately. If mail does not have a postcode or has an incorrect postcode it will have to be sorted manually which takes longer and can mean that mail is sent to the wrong destination (although most mail is still delivered correctly and on time). Thus every address that we ask for when you join the Club either online or via the Membership Department, we make postcode mandatory.
Have you checked that you keyed it correctly or is the property a new build?
The postcode search is linked to Royal Mail which has access to 27 million UK addresses. If the property is a new build it may take a few days for their database to be updated. You can either try again at a later date or telephone the Membership Department on 0845 130 7632 who will help you further.
We ask all users of the Members' Area when supplying their address to only input their postcode. From their postcode we then 'talk' to the official Royal Mail database via a third party supplier to retrieve the list of houses (typically around 20) that correspond to that postcode. This Royal Mail database contains all 27 million UK addresses and is kept up to date.
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