Frequently asked questions

Most current accounts can support Direct Debit payments, also some special deposit accounts. If you are unsure – just ask your bank or building society.

No. The account must belong to the full member or your spouse/partner and not a Third Party.

Yes, please call the Membership Department on 0845 130 7632 with your membership number.

No. We have to obtain your authority to reinstate a cancelled Instruction.

Contact your bank then email, write or telephone the Club on 0845 130 7632. Please note that a payment may still be collected if cancellation is within ten days of the renewal date.

You can either write to the Membership Department or contact your bank/building society who will arrange an immediate refund under the terms of the Direct Debit scheme.

We will need the account holder(s) name, account number and sort code. You can do this online when you join or renew (providing you have received your renewal notice), or by telephoning the Membership Department on 0845 130 7632.

No. We do not accept Direct Debit instructions from a third party. You would need to choose an alternative method of payment from a credit/debit card, cheque or postal order.

This can be done online once you have received your renewal notice. Simply click on the “Renew Membership” link on the homepage and follow the prompts. Alternatively, telephone the Membership Department on 0845 130 7632 with your new account details.

When you set up a Direct Debit over the telephone you will be sent written confirmation of your Direct Debit Instruction within three working days of the call. When you set up a Direct Debit online you will receive an on screen confirmation of your Direct Debit Instruction which you can print out. Simply check the details and contact the Membership Department if you have a query. Regardless of what method of sign up you agree to, you are still fully covered by the Direct Debit Guarantee.