Frequently asked questions

Look for answers using the search box below.

For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

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  • Can Direct Debits be paid from any account?

    Most current accounts can support Direct Debit payments, also some special deposit accounts. If you are unsure – just ask your bank or building society.

  • Can I authorise a third party to sign up giving my account details over the phone or via the internet?

    No. The account must belong to the full member or your spouse/partner and not a Third Party.

  • Can I cancel a Direct Debit for my membership subscription over the telephone?

    Yes, please call the Membership Department on 0845 130 7632 with your membership number.