The Motorhome Owner Satisfaction Survey was launched in 2004, and over the years many thousands of motorhome owners have reported in depth on their experiences of buying, owning and using their outfit.
Buying a motorhome usually represents a significant investment, and buyers are right to expect a well-built product that has been properly checked by the dealership prior to collection. And it is entirely reasonable to expect good after-sales care from a dealer as part of the bargain.
What makes this survey stand out is that it is interested in both new and pre-owned motorhomes (we use the description “pre-owned” as “second-hand” implies there has been only one owner from new, and this may not be so in many cases).
The results are essential reading for anyone considering buying a motorhome, new or used, whether from a dealer or private sale. The information and league tables of the best performing brands and dealers will be made available to all. It also provides valuable data for motorhome manufacturers to make use of when planning and improving their own products.
Although the majority of respondents appear to be satisfied with their motorhomes, this is no justification for manufacturers or dealers to become complacent. We believe in telling it like it is, however uncomfortable that may be for the industry. In doing so, we hope to improve the whole motorhome ownership experience: the aim of the survey is to help motorhomers buy better.
All members are equally important to us whether they have spent £2,000 or £200,000. Practical Motorhome’s Gentleman Jack (a Club member for five decades and a life-long motorcaravanner himself ) started the awards scheme back in 2004 to open a channel of communication between folk about to buy and those who had already done so.
It is the only survey in Europe to feature pre-owned motorhomes and their supplying dealers. We think it is vital to feature ‘pre-owned’ because far more are sold in a year than brand new.