Motorhome Owner Satisfaction Awards 2025

Each motorhome or campervan is rated across a variety of categories. These include fit and finish, the lounge/dining areas, the kitchen layout, the beds, the washroom, and more. The available ratings include ‘excellent’, ‘good’, ‘acceptable’, ‘poor’, and ‘very poor’. This wide range of available responses helps to separate the great from the good, and the average from the unacceptable.

As well as quizzing owners about the living space, the survey also covers the base vehicle. Reliability, driving comfort, performance and the availability of spare parts all contribute to the vehicle’s final score. Each owner is asked about any faults that have occurred, and whether they would buy a motorhome on the same base vehicle again.

The results are divided in two halves, depending on whether the motorhome was bought new or pre-owned. Winning in the new category shows how well the most recent models are performing, while a win or an award in the pre-owned half of the survey requires high standards over many years.

There’s also an overall award for the motorhome manufacturer doing the most to keep both new and pre-owned customers satisfied.

The best motorhomes are only as good as the dealers who sell and service them. So, our survey also asks about the experience of buying the vehicle and having it maintained, serviced and repaired.

Does the dealer have an in-depth knowledge of its products? Do the dealer’s staff always behave with professionalism? Is the vehicle handover thorough? And is warranty work completed quickly and efficiently?

Most important, we ask “Would you buy from this dealer again?”

Direct sales van converters are both manufacturer and dealer. We treat them separately because of this dual identity, with two categories of their own within the survey. One rates them as manufacturers for both new and pre-owned vehicles, the other scores them as dealers.

While the top spot in each category is the result every company wants, there are always many strong performers. So, we well as naming winner, we give out awards for other high achievers. A Gold Award requires 80% or more (85% or better for van converters), while Silver Awards are for those scoring 60% or better.

If brands don’t meet the minimum sample size but would otherwise be an award winner, they are given an honourable mention.

Direct sales converters set themselves a tough task – it’s not easy to be a manufacturer and retailer while excelling at both.

Vantage in Leeds takes these demands in its stride, winning the manufacturer category with a superb score of 90. This follows last year’s Gold Award.

In 2024, Consort (also based in Leeds) stood on the top step of the podium. It has to settle for second place in 2025 but still puts in an excellent performance.

Third place goes to another perennial high-achiever, Bilbo’s. The Surrey-based campervan specialist scores 88%.

There are more high scores from Wildax of West Yorkshire (82%) and Volkswagen (81%). Both earn a Silver Award.

All five of this year’s award winners picked up trophies last year, which suggests all these companies are performing consistently well. One or two familiar names are missing, but the most likely explanation is a lower number of completed surveys this year, rather than a drop in standards.

The full awards are:

Gold Awards
Vantage
Consort
Bilbo’s

Silver Awards
Wildax
Volkswagen

A flair for design and excellent build quality push scores high for campervan manufacturers, but that doesn’t necessarily mean a company will demonstrate strong people skills and excellent customer service.

However, the brands at the top of the tree as dealers are familiar from the manufacturer half of the survey.

Consort overtakes Vantage to finish first as a dealer, scoring a near-perfect 98%. Vantage is only just behind on 96%.

As a dealer, Bilbo’s repeats third place. The score of 95% is extremely high – in fact all the converters on the podium receive Gold Awards.

The full awards are:

Gold Awards

Consort Motorhomes
Vantage
Bilbo’s

This year sees a comeback from Adria, leaping from seventh place last year to win in 2025. Having been top of the tree in 2023, it looks as if last year’s result was a blip. With a superb score of 84%, Adria takes a Gold Award.

 

It’s a very close-run thing, though. Roller Team is just behind. The same manufacturer was second last year, although there has been an improvement of almost 4% in Roller Team’s score.

 

Third place goes to Bürstner. The German manufacturer scores 83%. That would have been good enough for the top spot last year.

 

Those three are the only Gold Award winners, but there’s a strong supporting cast taking Silver Awards. Those are led by Pilote on 79%. Bragging rights as the first British brand go to the Swift Group on 76%. Auto-Trail, Auto-Sleepers, Elddis, and Bailey are the other home-grown award winners.

 

Last year there were 15 awards to give out. This year there are 12. However, we’re confident that’s down to fewer responses rather than a drop in standards. Many of this year’s front-runners have scored more highly than they did 12 months ago.

The full awards are:

Gold Awards
Adria (including Sun Living)
Roller Team
Bürstner

Silver Award
Pilote
Carthago
Benimar
Swift Group
Auto-Trail (including Tribute)
Auto-Sleepers
Erwin Hymer Group (Elddis)
Bailey
Chausson

Honourable mention
Dethleffs (including Sunlight)
Rapido Group
Rimor

While the motorhome manufacturer is responsible for the habitation part, the driving bit of a motorhome depends upon the quality of the base vehicle.
We’re looking for reliability, and easily available spares if something does go wrong. We also want a vehicle that’s comfortable to drive, with strong performance and good fuel economy. Taking all these factors into account, what is the best starting point for a satisfying motorhome?

For 2025, Volkswagen is on top with an excellent score of 93%. That makes it two years in a row for Volkswagen.

Mercedes is just behind, scoring 91%. The final podium place is taken by Ford with 86%.

None of the manufacturers reaching the minimum sample size perform badly. Fiat earns a rating of 84%, with Peugeot and Citroën on 78%.

That suggests all these manufacturers build high-quality base vehicles. However, with 14% between Volkswagen and Citroën, some vans seem to make base vehicles than others.

  

The full awards are:

Gold Award
Volkswagen
Mercedes
Ford
Fiat

Silver Award
Peugeot
Citroën

Let’s turn our attention to pre-owned motorhomes. What’s pleasing if you are shopping in the pre-owned market is that this is no barrier to a satisfying vehicle. In fact, quite the opposite is true. Choosing a motorhome or camper that has already been on a few adventures can be a happier experience than buying brand new.

This year, top honours go to Rapido. A high achiever in this survey over many years, Rapido sets the standard for 2025 with a score of 84%.

It’s tight at the top, with Hymer scoring close and taking a Gold Award. Benimar completes the podium, exceeding the standard needed for a Gold Award with a score of 83%.

Three other manufacturers earn Gold. Bürstner is fourth on 82%. Bailey is fifth scoring 81%, with a significantly higher satisfaction rating among pre-owned customers than new buyers. Roller Team is just behind.

Six brands do well enough for Silver Awards, led by Auto-Sleepers on 79%. The Swift Group is only just in arrears, scoring 78%.

The total number of award winners has fallen from 15 in 2024 to 12 in 2025, but that’s unsurprising when the number of respondents is down. The scores for the top manufacturers remain impressively high.

The full awards are:

Gold Award
Rapido Group
Hymer (including Hymercar)
Benimar
Burstner
Bailey
Roller Team

Silver Award
Auto-Sleepers
Swift Group
Auto-Trail (including Tribute)
Adria (including Sun Living)
Chausson
Erwin Hymer Group (Elddis)

Honourable mention
Pilote

Base vehicles are just as important with pre-owned motorhomes as new ones – perhaps even more so. When buying a vehicle that’s already been touring for several seasons, reliability will be a high priority, especially if the base vehicle is no longer under warranty.
Perhaps that’s why scores for pre-owned base vehicles are generally slightly lower than for new ones, although the percentages still suggest satisfaction levels are high.

 

Volkswagen and Mercedes swap positions compared with the previous survey, with Mercedes in first place. The three-pointed star scores 88%. Volkswagen is only 0.5% behind.

 

Toyota doesn’t feature as a base vehicle for new motorhomes but takes third position among pre-owned vehicles with an excellent score of 85%.

 

All the manufacturers meeting the minimum sample size score over 80%. So, the make of base vehicle doesn’t seem to be a barrier to a satisfying ownership experience. Based on these results, there isn’t a huge amount to choose between them.

 

The full awards are:

Gold Award
Mercedes
Volkswagen
Toyota
Renault
Citroen
Ford
Peugeot
Fiat

Now we come to arguably the hardest award to win. That’s partly because this award has the highest minimum sample size, but also because it requires consistent excellence across both new and pre-owned campervans. A strong performance from model year to model year is key.

This year, the honours go to Roller Team. A score of 82% is something to be proud of and reflects the very high levels of satisfaction across the new and pre-owned markets.
Adria takes second spot with an excellent score of 81%. This is a repeat of 2024’s second place, but with a higher score to earn a Gold Award in place of last year’s Silver.,

These two are the only Gold Award winners, but there are strong performances among those taking home Silver Awards. Auto-Sleepers and the Swift Group are tied for third on 77%. Auto-Trail is just behind with a score of 76%.

Bailey is snapping at Auto-Trail’s heels, while Elddis rounds of the award winners with 74%.
We’re down to seven winners compared with last year’s eight, but with a smaller sample size that’s still a strong result. It’s also worth remembering that last year we had one Gold Award winner, whereas in 2025 there are two.

The full awards are:

Gold Award
Roller Team
Adria (including Sun Living)

Silver Award
Auto-Sleepers
Swift Group
Auto-Trail (including Tribute)
Bailey
Elddis (including Compass)

 

So, we’ve named the best motorhome manufacturers. Now, let’s move on to the finest dealers.

Among new motorhome retailers, nobody does it better than Todds Motorhomes in Preston. A score of 95% really is superb, reflecting very high levels of satisfaction across many customers. That meets the standard for a Gold Award with ease.

The same is true of our second-placed new dealer, Peter Roberts in Huddersfield. Scoring just a fraction lower, which is exceptional.

While our first and second place dealers are the same as last year’s, there’s a change in third spot. For 2025, the final podium position goes to the West Country Motorhomes Group with a score of 93%.

 

There’s clear daylight between these three and the best of the rest. Emm-Bee Motorhomes in Bury leads the chasing pack with 84%, closely followed by Camper UK of Lincoln on 82%.
That makes five Gold Awards this year, a healthy improvement over last year’s three. There are eight Silver Awards, down from 15 last year. The best of these is Tyne Valley Motorhomes, with a score of 79%.

If the top few dealers are too far from home, take a look at the table naming all the Silver Award winners for a dealer that’s not too far away from you.

The full awards are:

Gold Awards
Todds Motorhomes
Peter Roberts
West Country Motorhomes Group
Emm-Bee Motorhomes
Camper UK

Silver Awards
Tyne Valley Motorhomes
Brownhills
Highbridge Caravans
Chelston Motorhomes
Don Amott
Motorhomes and Caravans, Hull
Marquis Group
Spinney Motorhomes

 

There are some different names at the top of the table for pre-owned motorhome dealers. According to our survey, the best of the lot is Meridian Motorhomes in West Sussex. Our number-crunchers have checked to be sure there’s no mistake, and Meridian really did score 100% in this year’s survey.

This is no flash in the pan, as Meridian won last time with a score of 0.4% less.

Several dealers will be hoping to unseat Meridian in 2026. The closest opposition comes from Three Counties Motorhomes in Poole. Scoring 97%, Three Counties repeats last year’s second place. Third spot goes to Salop Leisure in Shropshire, with a score of 96%.

In total, 10 dealers are deserving Gold Award winners, a slight drop from 12 last year. Six dealers take Silver Awards, down from seven in 2024.

The full awards are:

Gold Award
Meridian Motorhomes
Three Counties Motorhomes
Salop Leisure
Peter Roberts
P&P Camper Sales
Oaktree Motorhomes
Todds Motorhomes
Camper UK
Choose Leisure
Somerset Motorhome Centre

Silver Award
Highbridge Caravans
Brownhills
Marquis Group
SMC Motorhomes
Motorhome Depot
Spinney Motorhomes

Congratulations to all our winners. Let’s now look more closely at the facts and figures.

Back in 2023, we saw a change with most survey respondents choosing a pre-owned motorhome rather than a new one. That was repeated in 2024, and that trend has continued in 2025. Some 58% of respondents chose a pre-owned motorhome.

Perhaps the high price of new motorhomes is a factor in so many choosing a pre-owned vehicle. This year, the average new price is £76,137, up from £69,182 last year. That’s a 10% hike in just 12 months.

Unfortunately for bargain hunters, prices for pre-owned motorhomes are also up, year-on-year. In our 2025 survey the average pre-owned price was £43,310, increasing from £40,598 last year.

For both new and pre-owned buyers, coachbuilt motorhomes remain the most popular type in the survey. Among new buyers, 50% bought a coachbuilt. Among pre-owned buyers, the percentage is 60%. Both of those figures are almost identical to last year’s.

Van conversions are the next most popular type, outperforming campervans.

Motorhome enthusiasts continue to be mature in years. The average age of a new motorhome owner in our survey is 63.6 years (up from 63.2), while the average for pre-owned motorhome buyers is 62.8 (up from 62).

Last year, the survey showed a concerning increase in the number of faulty motorhomes. The numbers continue to be stubbornly high.

Some 72% of new motorhome owners have experienced at least one fault or failure, up from 71% last year.

It seems first owners troubleshoot on behalf of the next, with a lower number of pre-owned motorhome owners reporting a problem with their motor caravan. However, 57% is still an increase on 54% last year.

Interior fit and finish continues to be the biggest bugbear for new motorhome owners. This is a complaint for 41% of those who found a fault. The equivalent figure among pre-owned motorhomes is just 16%.

White goods account for more problems among pre-owned motorhomes. Some 23% of those who experienced a fault had cause to complain about white goods.

This problem was ahead of water ingress, which bothered 21%. For new motorhomes, this applied to 15%. However, a lower percentage of faults marks out water ingress as the exception to the general rule – most types of problem are reported by more owners of new motorhomes than owners of pre-owned vehicles.

There’s good and bad to report this year.

Let’s get the bad out of the way first: it’s disappointing that the number of faulty vehicles has increased again, for both the new and pre-owned parts of the survey. We had hoped that last year’s increase would be a blip, but it clearly wasn’t. We hope this won’t become a consistent, long-term trend.

There’s plenty of good news, though. There are some exceptionally high scores from our winning manufacturers and dealers. Special mention must go to Meridian Motorhomes for its perfect 100% score as a pre-owned motorhome dealer.

Our other winners also set a very high bar. Among campervan converters, Vantage and Consort take a win each in the manufacturer and dealer parts of the survey respectively. Anyone who lives near Leeds is spoiled for choice, as both companies are based there.

For new motorhomes, no company has more satisfied customers than Adria. Pre-owned honours go to Rapido. For consistent excellence across new and pre-owned, nobody does it better than Roller Team.

There are big differences between the scores for the best and the weakest dealers, so it really is worth seeking out one of our Gold or Silver Award winners. We’ve already doffed our hats to Meridian Motorhomes. In the new half of the survey, Todds Motorhomes is the one to beat.

Once again, congratulations to our winners, and thank you to everyone who completed the survey.