Your guide to wi-fi internet access on Club sites
What is Wi-Fi
Wi-Fi is a radio signal that allows laptop computers and some mobile phones to connect to the internet without a wired connection. More and more devices use WiFi to connect to the internet, common examples are laptops and some mobile phones.
How to connect to Wi-Fi
A customer first has to connect to the Wi-Fi network by searching for a signal on their device. Once a Wi-Fi signal is obtained, they then open a browser. This presents a login page where a customer can select to pay by credit card or by voucher for Site Wi-Fi. It is a good idea for a customer to check that they can get this landing page before purchasing a voucher.
Logging In
To complete the login process customers can buy a voucher from the site reception or use their credit/debit card for one of the three durations available that they intend to use. Once they have entered their details they will be allowed access to the internet to browse websites, chat on Skype, send and receive emails etc; and the clock is started. When the duration of time that has been purchased expires, the user cannot access the internet and will need to buy more access time. Customers are now able to pay via PayPal.
Site Wi-Fi Coverage and Internet Speed
Wi-Fi coverage typically extends 50 to 100 meters from the antenna. Ideally line of sight is desired to provide the best possible signal. The speed of the internet connection is dependent upon the distance to the local exchange from the site and the number of users trying to use the service at the same time. The environment has an impact on Wi-Fi coverage, such as:
- Dense trees cause significant signal loss
- Water such as heavy rain, on the leaves of trees or exterior surfaces causes signal loss e.g. wet tent canvas
- Some tinted metalized windows / blinds stop the signal
Product Information
The Site Wi-Fi network is owned by The Club and will be powered by Wicoms Ltd. The service will provide internet access for campers with laptops and other Wi-Fi enabled devices from hotspots on the majority of Club Sites (86 Sites).
A hotspot is defined as a small area that gives wireless internet access. The Site team will advise where the hotspots are at each Club Site.
- £2 voucher for 1 day/500mb – only be available as a cash purchase from reception The voucher is valid for 24 hours or 500mb internet access after first login whichever occurs first. Limited to one device at one time only. Terms and conditions apply.
- £10 voucher for 1 week/3.5gb – available from reception and on-line The voucher is valid for 168 hours (1 week) or 3.5gb internet access after first login whichever occurs first. Limited to one device at one time only. Terms and conditions apply.
- £42 voucher for 1 year/12gb – available from reception and on-line The voucher is valid for 1 year or 12gb internet access after first login whichever occurs first. Limited to one device at one time only. Terms and conditions apply.
These prices represent great value for money giving you the option to surf the web, chat on Skype, download music or films or send and receive emails.
How to get help
The Site Wi-Fi frequently asked questions leaflet will have a step by step help guide to get people connected. The helpdesk number for problems getting Site Wi-Fi access will be provided by a new supplier Infinium and the new number is 01253 501 655. This number appears on the landing page and on the back of the voucher. Customers can call between the hours of 8:30am to 6.30pm everyday apart from Christmas Day and Boxing Day to get assistance with connection to the internet.
Site Wi-Fi Vouchers
Club Sites offering the Site Wi-Fi service
Each of the 109 Club Sites will have hotspots, making it a convenient way for you to stay in touch with friends and family when they are away. The below table shows whether a Club Site has Wi-Fi available and the name of the internet access provider.
| Site name |
County |
WiFi |
Provider |
| Adgestone |
Isle of Wight |
 |
Site WiFi |
| Alton, the Star |
Staffordshire |
|
Site WiFi |
| Ashbourne |
Derbyshire |
 |
None |
| Bakewell |
Derbyshire |
|
Site WiFi |
| Bala |
Gwynedd |
|
Site WiFi |
| Barnard Castle |
Country Durham |
|
Site WiFi |
| Beadnell Bay |
Northumberland |
|
Site WiFi |
| Bellingham |
Northumberland |
|
Independent |
| Blackmore |
Worcestershire |
|
Site WiFi |
| Boroughbridge |
North Yorkshire |
|
Site WiFi |
| Bude |
Cornwall |
|
Site WiFi |
| California Cross |
Devon |
|
Site WiFi |
| Cambridge |
Cambridgeshire |
|
Site WiFi |
| Cannock Chase |
Staffordshire |
|
Site WiFi |
| Canterbury |
Kent |
|
Site WiFI |
| Cardigan Bay |
Ceredigion |
|
Site WiFi |
| Charmouth |
Dorset |
|
Independent |
| Cheddar |
Somerset |
|
Independent |
| Chertsey |
Surrey |
|
Site WiFi |
| Chichester |
Hampshire |
|
Site WiFi |
| Chipping Norton |
Oxfordshire |
|
Site WiFi |
| Clent Hills |
West Midlands |
|
Site WiFi |
| Clitheroe |
Lancashire |
|
Site WiFi |
| Conkers |
Derbyshire |
|
Site WiFi |
| Corfe Castle |
Dorset |
|
None |
| Crowborough |
Sussex |
|
Site WiFi |
| Crowden |
Derbyshire |
|
None |
| Culzean Castle |
Ayrshire |
|
Site WiFi |
| Damage Barton |
Devon |
|
None |
| Dartmoor Barley Meadow |
Devon |
|
None |
| Dartmouth |
Devon |
|
Site WiFi |
| Delamere Forest |
Cheshire |
|
Site WiFi |
| Delamont Country Park |
Killyleagh |
|
Site WiFi |
| Derwentwater - The Oval |
Cumbria |
|
Site WiFi |
| Derwentwater - Walker Park |
Cumbria |
|
Site WiFi |
| Devizes |
Wiltshire |
|
Site WiFi |
| Dingwall |
Highlands |
|
Site WiFi |
| Drayton Manor |
Staffordshire |
|
Site WiFi |
| Dunbar |
East Lothian |
|
Site WiFi |
| Dunstan Hill |
Northumberland |
|
Site WiFi |
| Ebury Hill |
Shropshire |
|
Site WiFi |
| Eskdale |
Cumbria |
|
None |
| Folkestone |
Kent |
|
Site WiFi |
| Glencoe |
Argyll |
|
None |
| Graffham |
West Sussex |
|
Site WiFi |
| Gullivers, Milton Keynes |
Buckinghamshire |
|
None |
| Haltwhistle |
Northumberland |
|
Site WiFi |
| Hayfield |
Derbyshire |
|
Site WiFi |
| Hereford |
Herefordshire |
|
None |
| Hertford |
Hertfordshire |
|
Site WiFi |
| Horsley |
Surrey |
|
Site WiFi |
| Inverewe Gardens |
Highlands |
|
Site WiFi |
| Jedburgh |
Borders |
|
Site WiFi |
| Kelvedon Hatch |
Essex |
|
Site WiFi |
| Kendal |
Cumbria |
|
Site WiFi |
| Kessingland |
Suffolk |
|
Site WiFi |
| Keswick |
Cumbria |
|
Site WiFi |
| Kingsbury Water Park |
West Midlands |
|
Site WiFi |
| Lauder |
Borders |
|
Site WiFi |
| Leek |
Staffordshire |
|
Site WiFi |
| Llanystumdwy |
Gwynedd |
|
Site WiFi |
| Luss |
Argyll & Bute |
|
Site WiFi |
| Lynton |
Devon |
|
Site WiFi |
| Mablethorpe |
Lincolnshire |
|
Site WiFi |
| Milarrochy Bay |
Argyll & Bute |
|
Site WiFi |
| Minehead |
Somerset |
|
Site WiFi |
| Moffat |
Dumfrieshire |
|
Site WiFi |
| Moreton |
Dorset |
|
Site WiFi |
| Nairn |
Morayshire |
|
Site WiFi |
| Norman's Bay |
East Sussex |
|
Site WiFi |
| Norwich |
Norfolk |
|
Site WiFi |
| Oban |
Argyll |
|
Site WiFi |
| Oldbury Hill |
Kent |
|
Site WiFi |
| Oswestry |
Shropshire |
|
None |
| Oxford |
Oxfordshire |
|
Site WiFi |
| Polstead |
Suffolk |
|
Independent |
| Ravenglass |
Cumbria |
|
Independent |
| Rhandirmwyn |
Carmarthenshire |
|
Site WiFi |
| Rosemarkie |
Highlands |
|
Site WiFi |
| Salisbury |
Wiltshire |
|
Site WiFi |
| Sandringham |
Norfolk |
|
Site WiFi |
| Scarborough |
North Yorkshire |
|
Site WiFi |
| Scone |
Perth |
|
Site WiFi |
| Sennen Cove |
Cornwall |
|
Site WiFi |
| Sheriff Hutton |
North Yorkshire |
|
Site WiFi |
| Skye |
Highlands |
|
None |
| Slapton Sands |
Devon |
|
Site WiFi |
| Slindon |
Sussex |
|
Site WiFi |
| Slingsby |
North Yorkshire |
|
Site WiFi |
| Speyside by Craigellachie |
Morayshire |
|
None |
| St David's |
Pembrokeshire |
|
Site WiFi |
| St Neots |
Cambridgeshire |
|
Site WiFi |
| Tarland by Deeside |
Aberdeenshire |
|
Site WiFi |
| Tavistock |
Devon |
|
Site WiFi |
| Teversal |
Nottinghamshire |
|
Independent |
| Theobalds Park |
Hertfordshire |
|
Site WiFi |
| Thetford Forest |
Norfolk |
|
None |
| Tregurrian |
Cornwall |
|
Site WiFi |
| Troutbeck |
Cumbria |
|
None |
| Umberleigh |
Devon |
|
Site WiFi |
| Verwood, New Forest |
Dorset |
|
Site WiFi |
| Veryan |
Cornwall |
|
Site WiFi |
| Walton on Thames |
Surrey |
|
Site WiFi |
| West Runton |
Norfolk |
|
None |
| Weston Super Mare |
Somerset |
|
Site WiFi |
| Winchcombe |
Gloucestershire |
|
Site WiFi |
| Windermere |
Cumbria |
|
Site WiFi |
| Wolverley |
Worcestershire |
|
Site WiFi |
| Woodhall Spa |
Lincolnshire |
|
Site WiFi |
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