Your guide to Wi-Fi internet access on Club Sites

What is Wi-Fi?

Wi-Fi is a radio signal that allows laptop computers and some mobile phones to connect to the internet without a wired connection. More and more devices use WiFi to connect to the internet, common examples are laptops and some mobile phones.

How to connect to Wi-Fi

A customer first has to connect to the Wi-Fi network by searching for a signal on their device. Once a Wi-Fi signal is obtained, they then open a browser. This presents a login page where a customer can select to pay by credit card or by voucher for Site Wi-Fi. It is a good idea for a customer to check that they can get this landing page before purchasing a voucher.

Logging In

To complete the login process customers can buy a voucher from the site reception or use their credit/debit card for one of the three durations available that they intend to use. Once they have entered their details they will be allowed access to the internet to browse websites, chat on Skype, send and receive emails etc; and the clock is started. When the duration of time that has been purchased expires, the user cannot access the internet and will need to buy more access time. Customers are now able to pay via PayPal.

Site Wi-Fi Coverage and Internet Speed

Wi-Fi coverage typically extends 50 to 100 meters from the antenna. Ideally line of sight is desired to provide the best possible signal. The speed of the internet connection is dependent upon the distance to the local exchange from the site and the number of users trying to use the service at the same time. The environment has an impact on Wi-Fi coverage, such as:

  • Dense trees cause significant signal loss
  • Water such as heavy rain, on the leaves of trees or exterior surfaces causes signal loss e.g. wet tent canvas
  • Some tinted metalized windows / blinds stop the signal

Product Information

The Site Wi-Fi network is owned by the Club and will be powered by Infinium. The service will provide internet access for campers with laptops and other Wi-Fi enabled devices from hotspots on the majority of Club Sites (86 Sites). 15 of our sites also offer Independent WiFi through different providers. Unfortunately Club WiFi cards will not work on these sites, please visit the site reception to arrange access.

A hotspot is defined as a small area that gives wireless internet access. The Site team will advise where the hotspots are at each Club Site.

  • £3 voucher for 1 day/500mb – available from reception and on-line at site The voucher is valid for 24 hours or 500mb internet access after first login whichever occurs first. Limited to one device at one time only. Terms and conditions apply.
  • £10 voucher for 1 week/3.5gb – available from reception and on-line at site The voucher is valid for 168 hours (1 week) or 3.5gb internet access after first login whichever occurs first. Limited to one device at one time only. Terms and conditions apply.
  • £20 voucher for 1 year/12gb – available from reception and on-line at site The voucher is valid for 1 year or 12gb internet access after first login whichever occurs first. Limited to one device at one time only. Terms and conditions apply.

How to get help

The Site Wi-Fi frequently asked questions leaflet will have a step by step help guide to get people connected. The helpdesk number for problems getting Site Wi-Fi access will be provided by a new supplier Infinium and the new number is 01253 501 653. This number appears on the home page and on the back of the voucher. Customers can call 24 hours a day, 7 days a week to get assistance with connection to the internet.

Club Sites offering the Site Wi-Fi service

Each of the 101 Club Sites offering WiFi will have hotspots, making it a convenient way for you to stay in touch with friends and family when they are away. The below table shows whether a Club Site has Wi-Fi available and the name of the internet access provider..

Site name County WiFi Provider
Adgestone Isle of Wight Tick Site WiFi
Alton, the Star Staffordshire Tick Site WiFi
Ashbourne Derbyshire Tick Independent
Bakewell Derbyshire Tick Site WiFi
Bala Gwynedd Tick Site WiFi
Barnard Castle Country Durham Tick Site WiFi
Beadnell Bay Northumberland Tick Site WiFi
Bellingham Northumberland Tick Independent
Blackmore Worcestershire Tick Site WiFi
Boroughbridge North Yorkshire Tick Site WiFi
Braithwaite Fold Lake District Tick Site WiFi
Bude Cornwall Tick Site WiFi
California Cross Devon Tick Site WiFi
Cambridge Cambridgeshire Tick Site WiFi
Cannock Chase Staffordshire Tick Site WiFi
Canterbury Kent Tick Site WiFI
Cardigan Bay Ceredigion Tick Site WiFi
Charmouth Dorset Tick Independent
Cheddar Somerset Tick Independent
Chertsey Surrey Tick Site WiFi
Chichester Hampshire Tick Site WiFi
Chipping Norton Oxfordshire Tick Site WiFi
Clent Hills West Midlands Tick Site WiFi
Clitheroe Lancashire Tick Site WiFi
Conkers Derbyshire Tick Site WiFi
Corfe Castle Dorset Cross None
Crowborough Sussex Tick Site WiFi
Crowden Derbyshire Cross None
Culzean Castle Ayrshire Tick Site WiFi
Dartmouth Devon Tick Site WiFi
Delamere Forest Cheshire Tick Site WiFi
Delamont Country Park Killyleagh Tick Site WiFi
Derwentwater  Cumbria Tick Site WiFi
Devizes Wiltshire Tick Site WiFi
Dingwall Highlands Tick Site WiFi
Drayton Manor Staffordshire Tick Site WiFi
Dunbar East Lothian Tick Site WiFi
Dunstan Hill Northumberland Tick Site WiFi
Ebury Hill Shropshire Tick Site WiFi
Eskdale Cumbria Tick Independent
Folkestone Kent Tick Site WiFi
Glencoe Argyll Cross None
Graffham West Sussex Tick Site WiFi
Gullivers, Milton Keynes Buckinghamshire Tick Site WiFi
Hayfield Derbyshire Tick Site WiFi
Haltwhistle Northumberland Tick
Site WiFi
Hereford Herefordshire Tick Independent
Hertford Hertfordshire Tick Site WiFi
Horsley Surrey Tick Site WiFi
Inverewe Gardens Highlands Tick Site WiFi
Jedburgh Borders Tick Site WiFi
Kelvedon Hatch Essex Tick Site WiFi
Kendal Cumbria Tick Site WiFi
Kessingland Suffolk Tick Site WiFi
Keswick Cumbria Tick Site WiFi
Kingsbury Water Park West Midlands Tick Site WiFi
Lauder Borders Tick Site WiFi
Leek Staffordshire Tick Site WiFi
Llanystumdwy Gwynedd Tick Site WiFi
Loch Ness Inverness Tick Independent
Luss Argyll & Bute Tick Site WiFi
Lynton Devon Tick Site WiFi
Mablethorpe Lincolnshire Tick Site WiFi
Milarrochy Bay Argyll & Bute Tick Site WiFi
Minehead Somerset Tick Site WiFi
Moffat Dumfrieshire Tick Site WiFi
Moreton Dorset Tick Site WiFi
Nairn Morayshire Tick Site WiFi
Norman's Bay East Sussex Tick Site WiFi
Norwich Norfolk Tick Site WiFi
Oban Argyll Tick Site WiFi
Oldbury Hill Kent Tick Site WiFi
Oswestry Shropshire Tick Independent
Oxford Oxfordshire Tick Site WiFi
Polstead Suffolk Tick Independent
Ravenglass Cumbria Tick Independent
Rhandirmwyn Carmarthenshire Tick Site WiFi
Rosemarkie Highlands Tick Site WiFi
Salisbury Wiltshire Tick Site WiFi
Sandringham Norfolk Tick Site WiFi
Scarborough North Yorkshire Tick Site WiFi
Scone Perth Tick Site WiFi
Sennen Cove Cornwall Tick Site WiFi
Sheriff Hutton North Yorkshire Tick Site WiFi
Skye Highlands Tick Independent
Slapton Sands Devon Tick Site WiFi
Slindon Sussex Tick Site WiFi
Slingsby North Yorkshire Tick Site WiFi
Speyside by Craigellachie Morayshire Cross None
St David's Pembrokeshire Tick Site WiFi
St Neots Cambridgeshire Tick Site WiFi
Tarland by Deeside Aberdeenshire Tick Site WiFi
Tavistock Devon Tick Site WiFi
Teign Valley Barley Meadow Devon Tick Independent
Teversal Nottinghamshire Tick Independent
Theobalds Park Hertfordshire Tick Site WiFi
Tregurrian Cornwall Tick Site WiFi
Umberleigh Devon Tick Site WiFi
Verwood, New Forest Dorset Tick Site WiFi
Veryan Cornwall Tick Site WiFi
Walton on Thames Surrey Tick Site WiFi
West Runton Norfolk Cross None
Winchcombe Gloucestershire Tick Site WiFi
Windermere Cumbria Tick Site WiFi
Wolverley Worcestershire Tick Site WiFi
Woodhall Spa Lincolnshire Tick Site WiFi



ODT format Acceptable Use Policy
Adobe PDF How to Connect to site Wi-Fi
Adobe PDF Guide To Site WiFi
download Adobe Acrobat Reader