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Sad news

Visitors to the Club website who are on Twitter may have heard of the sudden death of my
travelling companion, Molly.

Molly swan botherer

Three weekends ago we enjoyed a pre Easter visit to Lytham and St Anne’s, near Blackpool,
where she ran about, pestered a swan and used the newfound energy that tablets for hypothyroidism had given her to roll around in the grassy dunes.

Now she’s gone, after being diagnosed with diabetes and struggling to make progress with her

I am sad, as the chauffeur dissolves into tears occasionally as he realises his sofa
companion is no longer lying at his feet.

But life goes on, and I have been invited to take on the enjoyable task of sniffing out grrrreat sites for canine chums to visit this summer.

So watch this space, as they say, and I will do my best to make our much missed Molly proud of my efforts.

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Dog Blog

Dog Blog

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Travelling terrier Ted, together with his maid and chauffeur, visit campsites around the UK with Milly the caravan in tow. Ted offers tips for places to stay and shares some of his holiday capers.

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Education by astonishment!

We’re the Hurst family: that’s me David; my wife Debs and our two brilliant boys Daniel and Darley, aged five and three, plus Colin Dog (a dynamic collie!) – and we love being outdoors and travelling.

Hurst family in motorhomeLast autumn/winter we travelled 10,000 miles in our Swift Escape 696 motorhome around Britain and Spain, staying on dozens of Camping and Caravanning Club campsites. We were on an adventure to visit as many as possible of our friends and family on Facebook, donating to charity for each one we saw. We hoped to inspire others to do similar.

We saw about 150 friends, something that was reported around the world in international media, including live TV interviews on national breakfast shows in the UK and Australia. It was phenomenal.

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Hurst Family

Hurst Family

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We’re the Hurst family: that’s me David; my wife Debs and our two brilliant boys Daniel and Darley, aged five and three, plus Colin Dog (a dynamic collie!) – and we love being outdoors and travelling.

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Your rights when travelling by ferry

The following is a guest blog by the Consumer Council for Northern Ireland. The information applies to the whole of the UK.

Many of us may be spring cleaning the caravan and planning for our forthcoming summer holidays, but it also important to brush up on your passenger rights if planning on travelling by ferry this summer. Scott Kennerley from the Consumer Council for Northern Ireland explains what your entitlements are in instances of ferry delays or cancellations.

Delays and Cancellations
If a service is expected to be cancelled or delayed for more than 90 minutes beyond its scheduled departure time, the ferry operator must provide free snacks, meals and refreshments where available or can reasonably be supplied. You should also be offered a choice between an alternative sailing at the earliest opportunity or a full refund.

If you are delayed overnight the ferry company must provide accommodation free of charge where it is possible for up to a maximum of three nights. Accommodation does not have to be provided if the cause of the cancellation or delay is caused by severe weather conditions.
Provided a delay was not caused by weather conditions or other extraordinary circumstances you are entitled to compensation depending on the duration of the delay, the length of your scheduled journey and the type of ticket you are travelling on.

Passengers with a Disability or Reduced Mobility
Ferry companies and terminal operators must provide assistance to passengers with a disability or reduced mobility at all stages of the journey, from your arrival at the terminal until you leave your destination port. You may have reduced mobility due to a disability or other factors such as a recent operation, age related condition or temporary injury like a broken leg.
If you require assistance you should inform the ferry company or terminal operator at least 48 hours in advance. This is to ensure any equipment or staff can be ready for your arrival. If you do not provide the notice the companies are required to make all reasonable efforts to assist.

Complaints should be made to the ferry operator within two months from the date of the disruption. The company must respond within one month from receiving the complaint, explaining whether it has been accepted, rejected or is still being considered. You should receive a final reply no later than two months after receipt of the complaint.

Contact details
If you are unsatisfied with the response you can contact the relevant complaint-handling body who can investigate the complaint on your behalf:

Northern Ireland
Consumer Council for Northern Ireland
Telephone: 0800 121 6022, Text phone: 028 9067 2488

England and Wales ferry passengers (excluding services covered by Transport for London)
Telephone: 0203 117 0599

For services covered by Transport for London
London Travel Watch

Transport for Scotland (Scottish Government)

For England and Wales cruise passengers (excluding services covered by Transport for London)
CLIA UK and Ireland
Telephone: 020 7323 7466 and Fax: 0207 636 9206

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Guest Blogger

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This is a guest blog entry. All views are that of the author and not necessarily shared by the Club. Mention of any product or service on the blog does not constitute endorsement by the Club. All blog posts are moderated before going live.

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